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Student FAQ for LON-CAPA @ UGA

1. I enrolled for my course but I don't have access to my course on LON-CAPA. How do I get access?

   The Registrar's class rolls are not automatically integrated with LON-CAPA. Your instructor can only enroll you after he/she receives updated class rolls, which can take up to 24 hours from enrollment. If you do not have LON-CAPA access after waiting two days, please contact your instructor for a gentle reminder about granting you LON-CAPA access.

2. For some reason, every time I try to log-on to LON-CAPA it goes to a weird search page. I'm not even able to get to the log-on screen with the green background. What's going on?

   This can be caused by certain types of "parasiteware" or adware, which might cause your browser to be redirected automatically to different sites. Adware is often installed automatically along with other free software, particularly peer-to-peer sharing software. There are a number of applications which can be downloaded and run on your computer to try to eliminate adware and to restore the normal functioning of your web browser. Examples include:

   • Ad-Aware 6.0
   • Spybot Search & Destroy
   • SpywareGuard

   You can also try disabling all unnecessary extensions and add-ons in your browser.

3. When I try to log in to the LON-CAPA system, after I type in my password and press enter, my username and password disappears.

   You need to enable javascript in your browser's preferences. Also see the answer to the previous question.

4. When I try to log in, I see the intro screen for a split second but then I am returned to the login screen.
   • You need to enable cookies in your browser's preferences.
   • If enabling cookies does not fix your problem, make sure you are only running one firewall. For example, running both the ZoneAlarm and the Windows XP firewalls at the same time will return you to the login screen shortly after attempting to log in.
5. I can log in, but every link and button I click brings me back to the login screen.

   Use of ZoneAlarm and Windows XP firewalls inhibits LON-CAPA functions. Windows XP has a built-in software firewall that is turned on by default after upgrading to SP2. If you use this firewall and ZoneAlarm, certain functions in the LON-CAPA learning management system do not work. Solution: use one firewall or the other, but not both.

6. I keep seeing "Username and/or password could not be authenticated".

   First, check to see whether you're typing your username (your UGA MyID) in all lowercase. Second, try changing or resetting your password using UGA's MyID service. We have seen lately that UGA MyID passwords have been expiring for some services (like LON-CAPA) but not others.

7. I forgot my password.

   Your LON-CAPA username is the same as your UGA MyID (all in lowercase), and your password is the same one that you use for other UGA services. You cannot change or reset this password through the LON-CAPA interface. You must use UGA's MyID service to modify your password.

8. I changed my UGA MyID, and now I can't log in.

   If you change your MyID, your instructors aren't automatically informed, and neither is LON-CAPA. You need to let your instructor know about the change, and he/she will need to contact the LON-CAPA server administrator.

9. I dropped my course/I changed sections but it is still listed on LON-CAPA.

   Your instructor must drop you from the LON-CAPA access list. Remaining on LON-CAPA will not affect your registration through Athena in any way.

10. My old courses from previous semesters are still listed on my courses page.

    The instructor decides how long students have access to a course. We suggest that you make use of the LON-CAPA hotlist functionality. Click Main Menu and then click PREF for preferences. There is a link to Change Roles (Course) Page preferences. With the hotlist, you can mark your most commonly used courses to always appear on the top of the page. If you really want the course removed, then you must contact your previous instructor.

11. I read this FAQ and the getting started guide for students and I still need help. What should I do?

    You can email your instructor or the UGA server administrator for more help.